Legal

Refund policy

This policy applies when you have a confirmed, paid enrolment in a Logiceventbase programme. Browsing this website and sending an enquiry does not create a charge and therefore creates nothing to refund. Fees shown on the site are informational until we confirm enrolment in writing.

Eligibility

Refunds are available to the person or company named on the enrolment confirmation. If an employer paid, the refund returns to that payer unless both parties instruct us otherwise in writing.

Timeframe

For live cohorts (Horizon and similar desks), a full refund is available if we receive your written request at least 14 days before the first live session. Between 13 days and 48 hours before the first session, a partial refund of 60% of tuition applies. After the first live session begins, tuition is not refundable except where Thai consumer law requires otherwise or where we cancel the desk.

For Glimpse recordings, a full refund is available within 7 days of access being granted, provided fewer than two labs have been opened. After that, Glimpse is not refundable.

For Atelier, cancellations more than 21 days before the agreed start date receive a full refund minus any documented travel we have already committed at your request. Inside 21 days, 50% of the desk fee is refundable unless we caused the delay.

Full versus partial

Full refunds return the tuition received for that programme. Partial refunds follow the percentages above. We do not refund a larger share because a forecast missed, a job changed, or a visa was delayed, unless we agree in writing that the desk cannot be delivered as confirmed.

Non-refundable items

Third-party tool licences, cloud credits, printed materials already shipped, and travel you booked yourself are not refundable through Logiceventbase. Alumni-channel access granted after graduation is not a separate purchasable item and is not refunded on its own.

How to request a refund

Email info@logiceventbase.digital with the subject “Refund request”, your cohort or desk name, the email used at enrolment, and the reason. You may also use the contact form. We acknowledge within two working days.

Processing time and method

Approved refunds are processed within 15 working days after acknowledgement. We return funds by the original payment method when the processor allows it; otherwise by bank transfer to the account that paid. Currency conversion differences charged by banks are outside our control.

Cancellation by Logiceventbase

If we cancel a cohort or Atelier and cannot offer a date you accept within 90 days, you receive a full refund of tuition paid for that desk. We are not responsible for your travel or lodging unless we booked it on your behalf.

Exceptions

Nothing in this policy limits rights you cannot waive under the law of Thailand. If a confirmed programme was misdescribed in a material way, contact us; we will correct the offering or refund. Illness documented after a live desk has started may be considered for a transfer to a later cycle rather than cash, at our discretion.